Return & Refund Policy
RETURN & REFUND POLICY
Order Confirmation & Policy Acceptance
By placing an order with Sarah’s Boutique, you confirm that you have read, understood, and agreed to the terms outlined in this Return & Refund Policy.
Completing your purchase confirms that:
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You have reviewed our return conditions and timelines.
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You agree to follow the return procedure described below.
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In the event of a payment dispute or chargeback, this policy and all related order records may be used as supporting documentation.
Returns
If you are not fully satisfied with your purchase, eligible items may be returned within 30 days of delivery, provided all return conditions are met.
Return Eligibility
To qualify for a return:
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Items must be unused, unworn, and unwashed.
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Products must be returned in original packaging and original condition.
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Only standard inspection and handling should have occurred.
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Return shipping and handling costs are the responsibility of the customer.
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Returns are processed within 7 business days after arrival at our facility.
We reserve the right to refuse any return showing signs of wear, misuse, damage, or improper handling not caused by us.
How to Initiate a Return
To request a return, please contact us within 30 days of delivery by emailing:
Please include the following information:
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Order number
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Reason for return
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Full name and shipping address
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Photos or video (required if the item is defective or damaged)
Once your request is reviewed, you will receive detailed return instructions.
Please do not send items back without approval.
Unauthorized returns may be refused.
We strongly recommend using a tracked shipping service and keeping proof of shipment until your return is fully processed.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery.
Include:
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Your order number
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A brief explanation of the issue
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Clear photos or a short video showing the defect
After verification:
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A replacement may be offered depending on the issue and availability.
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In some cases, returning the item may not be required.
Replacement processing typically takes 7–14 business days.
Lost, Returned, or Unclaimed Packages
Lost Shipments
If your package appears lost in transit:
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Contact us with your order number and tracking information.
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We will assist with the courier investigation.
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If confirmed lost, a replacement or refund will be arranged.
Returned or Unclaimed Packages
If a package is:
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Refused at delivery
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Unclaimed
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Returned due to an incorrect or incomplete address
A $35 CAD deduction will be applied to the refund to cover shipping and administrative costs.
Order Cancellations & Right of Withdrawal
Under Canadian consumer protection regulations, you may withdraw from your purchase within 30 days of receiving your order.
Please note:
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Orders cannot be canceled once shipped due to automated fulfillment.
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If your order has already been dispatched, you may initiate a return after delivery.
To request cancellation prior to shipment, contact:
Return shipping costs remain the responsibility of the customer.
Chargebacks & Disputes
If you experience any issue with your order, we kindly ask that you contact us first so we can resolve the matter promptly.
In the event of a chargeback or dispute, we may provide the payment provider with supporting documentation, including:
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Order confirmation
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Shipping and tracking records
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Email correspondence
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Submitted photos or evidence
Filing a chargeback without contacting us first may delay resolution and may impact future order eligibility.
Important Information
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Returns are sent to our international fulfillment warehouse in Asia at the customer’s expense.
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Shipping fees are non-refundable.
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We are not responsible for courier delays or customs processing times.
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Hygiene-sensitive items returned used or unsanitary will not be accepted.
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Free returns are not offered.
Contact Us
If you have questions regarding this Return & Refund Policy, please contact our support team:
We’re always happy to help.